ARE YOU CYBER SAFE?

Managed IT Services

Keep your business running with proactive IT management and support. We monitor, maintain, and support your environment 24/7 so your team stays productive and your systems stay secure. You get predictable pricing, clear SLAs, and an IT roadmap tied to your goals.

Our Services

Help Desk & Remote Support

Fast Nationwide Onsite and Remote IT help provided by technology experts.
Bright offers some of the shortest time to resolution in the industry using a dedicated ticketing and support system.

Features:

Multi-channel support

Certified technicians available 24/7

Ticketing and SLA tracking

Benefits:

Faster issue resolution with clear ownership

Reduced downtime across departments

Increased employee satisfaction and productivity

Endpoint & Device Management

Servers, desktops, laptops, and mobile devices are standardized, secured, and monitored. Policies are applied consistently so devices are reliable and compliant.

Features:

OS patching and driver updates for Windows and macOS

Mobile Device Management (MDM) policies for iOS and Android

Asset inventory with lifecycle tracking and reporting

Benefits:

Improved device security and resilience against threats

Consistent device setup for new hires

Easier compliance with data regulation

Patch Management and Updates

Keep operating systems and applications updated with managed patching, testing, and compliance tracking.

Features:

Managed OS and third-party app patching

Pre-deployment testing for critical updates

Compliance and audit-ready reporting

Benefits:

Reduced vulnerabilities from unpatched systems

Stable, secure environment with fewer outages

Demonstrable compliance for audits

Onsite Support and Field Services

When remote help isn’t enough, our engineers provide nationwide professional onsite support for troubleshooting, installations, and upgrades.

Features:

Scheduled onsite visits

Emergency engineer dispatch

Hardware installations and moves

Benefits:

Problems resolved when remote access is not an option

Professional-grade deployments

Confidence in IT continuity during critical events

Proactive Monitoring and Maintenance

Continuous monitoring of servers, endpoints, and networks with proactive remediation.

Features:

24/7 monitoring dashboards

Automated alert escalation

Preventative maintenance schedules

Benefits:

Issues detected before they become major outages

Higher uptime across all systems

Better performance insights for planning

IT Health Checks and QBRs (vCIO)

Regular reviews that align IT investments with your business strategy and KPIs.

Features:

Quarterly Business Reviews (QBRs)

IT budgeting and forecasting

Lifecycle planning for hardware/software

Benefits:

Predictable IT spending with no surprises

Clear alignment of IT with business objectives

BOOK AN IT HEALTH CHECK

Hybrid Work Setup and Support

Support employees whether they work onsite, remotely, or in a hybrid model.

Features:

New-user onboarding and device setup

Secure remote access configuration

Troubleshooting for home and office environments

Benefits:

Smooth onboarding with less downtime

Productive and connected hybrid workforce

Reduced frustration for remote staff

Hardware Procurement and Lifecycle

Ensure consistency and reduce downtime with standardized hardware procurement and lifecycle management.

Features:

Approved device catalog for faster ordering

Vendor coordination and bulk purchasing

Warranty and RMA handling

Benefits:

Lower long-term total cost of ownership

Consistent device experience for users

Fewer delays due to hardware failures

Network Management (LAN, Wi-Fi, Firewall)

Design, deploy, and manage secure and high-performance networks.

Features:

Enterprise-grade firewall configuration and policies

Network traffic monitoring with alerts

Secure VLAN and segmentation strategies

Benefits:

Reliable and scalable connectivity

Optimized performance for users and applications

Better visibility and control over traffic

Backup and Disaster Recovery

Protect your data with reliable backups and tested disaster recovery processes.

Features:

Image-level backups for servers, Microsoft 365, and Google Workspace

Offsite retention in secure locations

Regular recovery drills and reporting

Benefits:

Fast recovery after outages or disasters

Maintained compliance with retention rules

Continuity of operations even in worst-case scenarios

Ready to simplify IT and boost uptime? Contact Bright today to create a managed IT plan that fits your team and budget.

Simple. Scalable. Safe.